– Formulate business strategy with others in the executive team
– Design policies that align with overall strategy
– Implement efficient processes and standards
– Coordinate customer service operations and find ways to ensure customer retention
– Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
– Manage contracts and relations with customers, vendors, partners and other stakeholders
– Evaluate risk and lead quality assurance efforts
– Oversee expenses and budgeting to help the organization optimize costs and benefits
– Mentor and motivate teams to achieve productivity and engagement
– Report on operational performance and suggest improvements